Return Policy

OUR RETURN POLICY

If any item received from Tzu Tzu Sport does not meet your expectations, please ship your return back to us within 15 days from the date you receive your package for an exchange or return.

 

All returned merchandise must have the original tags attached and be unworn.

 

We offer two return options. You may choose to either request an exchange or you may return your item for a refund of the full sale price back to your original method of payment. NOTE: shipping and handling charges are non-refundable.

 

With each package, there is a return form included which will need to be filled out and sent back with your item(s). Please fill out the return form and be sure to include it in your package so that we can easily locate your order and process your exchange or return as fast as possible. If you are unable to locate your return form, please contact us at info@tzutzusport.com and we can email you a new form. If you do not have access to a printer, please include your name, email address, phone number and the name(s) of the product(s) being returned, as well as the reason for the return on a sheet of paper and include it in your return package.

 

IMPORTANT INFORMATION

About Exchanges

1. Tzu Tzu Sport will not issue credit for items that have been altered or damaged.

2. If you would like to make an exchange, please include the style, color/print and size that you wish to receive.

Please allow 5 business days from the day Tzu Tzu Sport receives your item to see an update on your exchange. If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.

 

About Refunds for Returns

1. Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles. 

2. Original shipping and handling charges are not refundable. Return shipping labels are not included. 

 

QUESTIONS?

If you have questions regarding a return or an exchange, please contact Tzu Tzu Sport Customer service at 612-681-2122 between 9:00am and 5:00pm CST, Monday through Friday.